As a people, we are of varying backgrounds and perspectives.There will be areas in which we will disagree from time to time. However things do not have to fall apart due to our different viewpoints. Here are some things to do when placed in a situation of conflict:
- Exercise Self -Control.You are the only one who controls how you will you will react to any given situation.
- Respect the other person's point of view
- BE CALM
- Listen actively,
- Empathize
- Establish Boundaries- express your desired outcome.
- Be conscious of your body language. Pointing a finger at the other person tends to inflame them
- Validate them
- Re-frame your Words
- Replace negative words with neutral terms
- Understanding the content of what is being said and the meaning it has for the other person.
On your side, when stating what your needs and concerns are you need to:
- Be brief; Your message needs to be easy to understand.
- Honesty is the best policy. Be honest, say what you mean so the other person is not left wondering what you really wanted to say, or how you really felt about the situation
- Be Non-Judgmental. Need I say more? State the facts please. Do not identify in your discourse statements that seem to attack the other person's opinions, actions or points of view. Avoid using words or phrases that might sound threatening to others.
- Be Open and Flexible. Listening to the other person's viewpoint might just provide an alternative solution. It's always a good idea to start off by assuming everyone wants a successful resolution to the conflcit.
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